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Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don’t hesitate to contact us.

General

Wedding Cake Consultations.

Cake consultations are now held via telephone/zoom with sample boxes posted to you. The samples boxes have 8 flavours for 2 persons to taste.

Dietary Requirements

It is your responsibility to make us aware of any allergies, intolerances or dietary requirements before booking. We will do everything to accommodate this however our cakes are baked in a kitchen that uses; Wheat, Gluten, Alcohol, Eggs, traces of nuts etc.

Cakes

The cakes on my website are a gallery of my work rather than a catalogue of cakes. I offer a totally bespoke service and can make almost anything you require in sugar. If you do like a particular design on the website that is no problem and you can change colours etc if you wish just let me know your requirements. 

Cakes should be stored in a cool dark place on a flat sturdy surface in the box supplied. 

Never put your cake in a fridge. The icing will sweat and the colours will run when the cake returns to room temperature. 

Non-edible items

My boards are ribbon edged and some cakes contain plastic cake dowels to support their structure. All ribbons and dowels should be removed prior to serving. Sugar models and heavy items (e.g. sugar bows) are often held in place with dry spaghetti, this is totally edible but may be a little crunchy! 

More Questions

What Cake Flavours Do You Offer?

Vanilla

Velvety vanilla sponge cake filled with a vanilla buttercream with or without strawberry preserve.

Lemon

Refreshing lemon sponge cake filled with a lemon buttercream and lemon curd.

Chocolate Cake

A rich & moist chocolate cake filled with your choice of buttercream flavours:

Vanilla buttercream

Chocolate buttercream

Salted caramel buttercream

Cookies & Cream

Vanilla sponge cake baked with crushed Oreo cookies, filled with a crushed Oreos and vanilla buttercream.

Red Velvet Cake

Deep & rich in colour, red velvet cake is filled with vanilla buttercream.

Biscoff Cake

Yummy Lotus Biscoff flavoured sponge cake, with crushed Biscoff biscuit, filled with Biscoff flavoured buttercream

Salted caramel

Rich salted caramel cake, filled with salted caramel buttercream

Marble

Velvety vanilla and rich chocolate cake swirled filled with vanilla buttercream

Edible Images

Edible images can be put on almost any cake, I make edible photo cakes and cupcakes 

I can scan and print any photograph or image. Whenever an image is scanned and printed onto edible paper the quality deteriorates so please try to give me the best quality pictures you can, preferably in digital format. 

If you wish to supply a digital picture, I can only accept jpg images through e-mail.

Orders

I require at least 10 working days’ notice on all cakes ordered. I can get booked up weeks ahead though so I would suggest ordering your cake early to avoid disappointment. 

If you know the date but are unsure of the cake them you can ‘save the date’ with me by forwarding a non-refundable deposit of £30.

Please check your order thoroughly before payment. For bespoke cakes, I can only create the finished article from what I interpret from the wording of your order. It is not possible to create exact specifications when modelling food, just a graphical representation.

If an inscription colour or any other choice is left un-selected on your order then I reserve the right to use my own discretion.

I reserve the right to update and change my terms and conditions as and when required.

Deposit/Payment

A deposit is payable at the time of booking to secure the order. If no deposit is received within 7 days of placing your order the booking will be cancelled

For wedding cakes, the balance is payable 2 weeks prior to delivery.

For all other cakes the balance is payable at the time of collection. 

I accept cash & BACS as means of payment. I cannot release any cakes unless I am in receipt of full payment.

On cake prices up to £200 a 40% deposit is required 

On wedding cakes, a £100 deposit is required for orders of a value up to £500 and a £200 deposit is required for order values above £500.

Cancellation

Delivery

I offer a delivery and set up service for celebration (4 tier and above) and wedding cakes at your venue – please supply the full address including postcode and a contact name and number at the venue when ordering.

I do not use couriers to deliver cakes but you may arrange your own courier or taxi to collect your cake. Once a cake is handed to a courier or taxi driver, I cannot be held responsible for any loss or damage that may occur. 

Aggressive, abusive or threatening behaviour will result in immediate cancellation of an order.

Cancellation

The deposit paid is non-refundable should you cancel your order within 7 days of when the order is meant to be fulfilled.

I reserve the right to cancel an order should I feel that I am being prevented from producing the cake to the best of my abilities

Aggressive, abusive or threatening behaviour will result in immediate cancellation of an order.